Call Monitoring Software

What Makes A Good Call Monitoring?

Call monitoring is one of the most popular call recording solutions available today. It lets you record calls and listen back to them. But, which call monitoring solution is right for you? Here’s what you need to know before choosing one.

No limits: Unlike traditional phone systems, a call monitoring system doesn’t limit you to only listening to recorded calls. With this kind of technology, you can record any conversation, including voice and video.

Multiple platforms: When you choose a call monitoring solution, you’ll need to decide whether you want to monitor calls on landlines or mobile phones. Some of the best call monitoring software allow you to manage both types of calls.

Automated transcription: One of the most common uses of a call monitoring solution is to review recordings for quality assurance. Automated transcription helps ensure accurate transcriptions by automatically converting voices into text.

Reports and alerts: Many call monitoring solutions provide reports and alerts about incoming calls. These reports give you insight into call trends and patterns. Alerts let you know when certain events occur, such as missed calls, calls to specific numbers, or calls from specific contacts.

Integration with other systems: If you plan to integrate your call monitoring solution with other business applications, you’ll likely need to connect to a web API. Web APIs are a standard way of integrating applications. They’re easy to set up and don’t require proprietary integration tools.

What Is Call Monitoring Software Call monitoring software records phone calls made to the company and sends reports on how they were answered.