What Makes A Good Chatbot?
Chatbots — whether they’re programmed in Java, Python, C# or some other programming language — are popping up everywhere and becoming a big part of everyday life. We chat with our friends and family via messaging apps such as Facebook Messenger, WhatsApp, Slack, Telegram, Kik, Viber, iMessage, etc. And we talk to businesses through customer service bots, social media bots, website chatbots, and mobile bot apps.
But beyond messaging apps, chatbots are starting to appear in a variety of places, including websites, games, music, movies, ecommerce sites, and more. Chatbots are appearing in everything from Google Assistant to Alexa to Siri.
So why would someone choose a chatbot over human interaction? Here are four reasons:
1) Chatbots Are Always Available
Chatbots are always available. They’re usually online 24 hours a day, 7 days a week, 365 days a year. That means they’re always ready to answer questions, solve problems, and provide information. Even if you’re busy, you can message a chatbot any time you want.
2) Chatbots Are More Conversational
A lot of people love chatting with humans because they enjoy hearing back from a friend or loved one. But chatting with a chatbot can feel like talking to a machine. It’s more conversational than talking to a person.
3) Chatbots Help You Save Time
When you have a question about a product or service, you can send it to a chatbot instead of calling a company’s customer service department. Plus, chatbots don’t get tired, hungover, or sick.
4) Chatbots Can Do Things Humans Can’t
Humans have limitations. We can’t read minds, we can’t remember every detail about products or services, and we can’t predict every outcome to every situation. In contrast, chatbots can perform tasks that are above the average human ability.
What Is Chatbot Software Chatbots are programs that simulate conversations with human beings. They're often used on messaging apps like Facebook Messenger, WhatsApp, Kik, and Slack.