What Makes A Good Cloud Communication Platform?
Cloud communication platforms (CMPs) provide businesses with the ability to communicate through various channels such as voice calls, text messages, instant messaging, and social networks. CMPs allow companies to interact with customers and prospects in ways that were previously impossible.
CMPs can handle multiple simultaneous conversations. Some call centers can handle up to 1,000 concurrent calls. With some CMPs, this number can increase by 10x. This means you can have multiple people speaking to multiple contacts simultaneously.
A CMP provides a variety of calling options. It can connect you to an agent, route your call to voicemail, forward your call, or put you into hold queue.
You can integrate CMPs into your current contact center solution. They can be standalone products or part of a larger package.
An effective CMP includes a variety of features. These include IVR, chatbots, multi-language capabilities, and integration with CRM systems.
If you’re looking for a CMP that can seamlessly integrate with your existing CRM systems, here are a few questions to ask yourself before making your final decision:
Does the CMP provide basic contact management functionality? Does the CMP integrate with your CRM system? Can I build custom scripts for my own applications? Is there integration with third party systems such as Google Apps, Salesforce, Microsoft Dynamics, Zendesk, etc.?
What does the CMP offer in terms of security? Does the CMP encrypt information sent over the network? Does the CMP provide two factor authentication? Are you able to control the permissions assigned to users? Do users have the ability to view user activity logs?
How much training is required to get started using the CMP? Will you need to learn new skills to use it effectively? Do you have any technical requirements?
Is the pricing structure flexible? How long is the trial period? How much does the product cost per month? Can the CMP grow with your business needs?
What Is Cloud Communication Platform Software Cloud communication platform software helps companies communicate more effectively through email, instant messaging, text messages, and other forms of electronic communication.