What Makes A Good Contact Management?
Contact management software helps you manage contacts, leads, customers, vendors, business partners, and more. It can be used by individuals or companies. There are two main types of contact management software: CRM (Customer Relationship Management) and CMS (Communication Management System).
CRM vs. CMS: CRM systems focus on customer relationships, and CMS systems focus on communication. Companies that use CRM systems tend to be B2B businesses, whereas companies that use CMS systems tend to be BtoC businesses.
Mobile friendly: The best contact management software is mobile friendly. Mobile users expect a seamless experience across any device, whether it’s their smartphone, tablet, or computer. When choosing a contact management system, you’ll need to decide whether you prefer a touchscreen interface or a mouse and keyboard.
Social integration: Social media integrations are becoming increasingly popular among contact management software. With social media integration, companies can create custom audiences and segment contacts based on specific criteria such as location, industry, job title, company size, and more.
Custom fields: Custom fields allow you to store information that’s unique to each contact record. These fields can be used for tracking tasks, notes, and much more. They can also be used to link to other records within the database.
What Is Contact Management Software Contact management software helps people keep track of contacts, including email addresses, phone numbers, and more. It also lets them organize their contacts in various ways.