Customer Support Funnel

No matter how good your support system is, you’ll never be able to handle the volume of inquiries that come in.

Support is a critical part of any business. It’s the first thing customers think about when they have an issue or question. It can be one of your most essential differentiators in customer retention.

But if you don’t do it right, it could also be one of your biggest headaches! This type of “good enough” customer support is no longer good enough. 

Most support teams faced an impossible choice – stay personal with customers or get efficient. 

But we found a way to do both. Now, we can provide the best customer service possible while keeping our team focused on what they do best – building products.

Your support team was overwhelmed with requests and emails. They were spending hours every day responding to questions and complaints.

We created a solution to provide the best customer experience while freeing up our support team to focus on product development. Now, we’re able to offer the same level of customer service while saving time and resources.

We’ve taken the best parts of the email and phone calls and combined them into one streamlined process. Now, we’re able to provide the fastest response times and highest quality customer service.

3 Steps of A Customer Success Funnel

Proactive support

This helps you get ahead of known problems before reaching your team using Outbound Messages, Product Tours, and Mobile Carousels.

Self-serve support

Which resolves simple, repetitive queries through automated bots and contextual help content.

Human support

To resolve complex or VIP issues with the help of a shared Inbox and workflows.