Patient Portal Software

What Makes A Good Patient Portal?

Healthcare organizations face a lot of challenges when trying to provide patients with a seamless experience across all channels. Some hospitals have found success by implementing patient portals. But not every hospital has been able to fully leverage this technology and create a positive impact on patients. In fact, some studies show that only 25% of U.S. adults are actually registered in any healthcare portal.

So what does it mean when we say “Patient Portals”? There are a few common definitions out there, but here’s one definition that I like: “A secure online application designed specifically to enable users to manage their health information securely, receive health education and communicate with physicians.” That sounds pretty straightforward, right? Well, there’s quite a bit more to it than that. For starters, let’s talk about why having a patient portal is beneficial.

Reduces medical errors: Studies show that patient portals reduce medical errors by providing patients with instant access to their test results, medication refills, appointment schedules, billing statements, and much more. It also helps streamline care processes so providers can spend less time managing paperwork and more time caring for patients.

Improves clinical outcomes: Patients who register in a patient portal are typically healthier, which means they’re less likely to require emergency room visits, readmission to the hospital, or other costly procedures. They’re also more likely to adhere to treatment recommendations and follow through with preventive screenings. All of these factors help improve overall quality of care and lower costs.

Increases patient satisfaction: When patients have greater visibility into their own health data, it gives them a sense of control over their health. They become empowered to play a role in their own care, which leads to higher levels of satisfaction.

Promotes better communication: One of the greatest benefits of a patient portal is that it provides a safe and convenient platform for two-way communication between doctors and patients. Instead of sending paper records back and forth, now both parties have access to the same information at the click of a button.

Provides feedback: Physicians love getting feedback from their patients because it helps them learn. So patients who register in a patient portals can provide immediate feedback on how well their doctor is doing, whether they need additional resources, or if they have questions.

Helps drive down costs: The bottom line: patient portals help decrease overall healthcare spending by reducing unnecessary interventions, improving adherence to recommended treatments, and decreasing complications.

So, are patient portals worth the investment? Definitely. According to a study conducted by the National Committee for Quality Assurance (NCQA), patient portals offer significant financial savings to healthcare organizations. In fact, NCQA estimates that a typical practice could see $3 million in annual savings just from reduced administrative expenses.

But before you invest in a patient portal software solution, you must first answer three key questions. First, do you really need a patient portal? Second, where will your patient portal be used? And third, who needs to use it? Asking yourself these questions will give you a better idea of how a patient portal might benefit your organization and its customers.


What Is Patient Portal Software Patient portal software is an online solution that lets patients share information with doctors and other healthcare providers.