Review Management Software

What Makes A Good Review Management?

Review management software helps you manage reviews, track responses, and create reports. It can be helpful in any business where customers leave feedback, including ecommerce sites, restaurants, retail stores, etc. Here are some key factors to consider when choosing review management software.

Reporting options: One of the biggest benefits of having a review management system is being able to easily analyze customer feedback and measure results. As such, you’ll need to choose a solution that gives you reporting capabilities. Some basic analytics (e.g., average rating) are available out of the box, but advanced metrics (e.g., sentiment analysis) require additional plugins or integrations.

Data import & export: If you’re looking for a solution that lets you import data from third party platforms like Facebook, Google Analytics, MailChimp, etc., then your choice of review management software needs to be able to handle this.

Integration: A review management software must integrate with existing systems to ensure that data flows smoothly. Make sure to check whether it has integration points with CRM, ERP, CMS, and payment gateways.

Scheduling: Scheduling allows you to set up automatic reminders for customers to respond to surveys. This is especially useful if you have a large volume of repeat customers.

What Is Review Management Software Review management software helps companies collect feedback from reviewers and analyse the results.