What Makes A Good RMM?
A customer relationship management (CRM) system is essential for any business today. It’s a must-have technology to manage customer interactions across various channels such as social media, email, and websites. With CRMs, you can automate repetitive tasks, track leads, nurture customers, and much more.
There are several options out there, including Salesforce, Zoho, Microsoft Dynamics 365, Oracle Eloqua, NetSuite, and dozens more. Which one is right for you depends on your budget, needs, and preferences. Here are some factors to consider before choosing a CRM solution.
Integration into existing systems: Many organizations use third-party solutions to integrate data and processes with their existing applications. For example, Salesforce integrates with Gmail, Outlook, Google Calendar, Slack, Dropbox, and hundreds of other services.
How does it handle mobile users?: In this day and age, having a CRM system that doesn’t properly cater to mobile users is akin to being left behind. Mobile platforms are becoming increasingly popular, and many businesses are now catering to them by providing mobile versions of their products and services. CRMs that don’t provide a mobile app for Android and iOS devices are leaving potential customers out in the cold.
What is its pricing model?: Pricing models vary widely among CRM vendors. Some charge monthly fees while others offer annual subscriptions. Some may require upfront payments while others accept credit cards upon installation.
Does it have modules?: Some CRMs include built-in modules that allow you to create new fields and customize reports. These modules can help streamline common processes like lead nurturing, account management, sales forecasting, product development, and more.
Do you get live support?: As a consumer, you probably won’t call up a vendor directly unless you experience technical issues. But companies should expect to pay for quality service when using these tools. Live chat, telephone, and remote assistance are all available through online resources.
What Is RMM Software RMM stands for Remote Monitoring & Maintenance. It refers to the process of monitoring computers remotely and fixing problems before they become too big to fix.