Service Desk Software

What Makes A Good Service Desk?

Service desk software (also known as helpdesk software) is designed to manage customer service requests for IT professionals. It helps them track requests, prioritize issues, and provide solutions to customers via chat, email, or telephone calls. Although there are several different ways to categorize this category of software, we’ve grouped the following into three main categories: CRM, Help Desk Management Platforms, and Email & Phone Automation. Let’s take a closer look at each one.

CRM: Customer Relationship Management

A CRM is a comprehensive system for managing interactions with clients, prospects, and leads. These systems typically focus on helping companies better understand their current relationships with customers in order to improve future business outcomes by providing better customer experiences.

Help Desk Management Platforms: Help Desk Management Platforms

This category includes products that help IT professionals manage their own help desks, rather than outsourcing it to third parties. Some examples of these products include:

* Slack

* Zendesk

* PagerDuty

Email & Phone Automation: Email & Phone Automation

Here, you’ll find products that automate various aspects of working with customers over email or through phone calls. 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* Sendgrid

* SysAid

What Is Service Desk Software Service desk software helps service providers manage the incoming calls they receive from their clients.