Uniquely flexible multimedia, multichannel, auto blended cloud contact center platform for quick & easy deployment via public/private cloud/hybrid/on-premise. Highlights include dynamic workforce management, optimised inbound routing, voice/screen recording, advanced reporting, IVR, customer history, blended desktop for agents & supervisors & Sytel's world-leading AI Predictive Dialer. SCC is modular, allowing users to run the entire suite or swap out components via comprehensive robust APIs.

Softdial Contact Center