SRM Software

What Makes A Good SRM?

What is Service Request Management (SRM)? In this article we’ll show you what SRM is, why it’s useful, and where to start looking for affordable solutions.

Service request management (SRM) is a process that helps organizations improve customer service and resolve issues faster. It does this by organizing and tracking requests and providing a single point of contact for customers.

The process begins with analyzing problems and identifying root causes in order to prevent future issues. Once a problem arises, an incident report is generated. At this point, the issue is tracked and assigned to one person within the company. He or she will determine whether the issue needs to escalate to upper management or if it can be resolved through communication with the customer.

If the issue requires escalation, the employee responsible will communicate with the customer, identify the issue, and provide a solution. The employee will then send out an apology letter and follow up with the customer via email.

SRM software will track every interaction, including communications, resolutions, and escalations. This means that no matter how often a customer contacts you, you still know exactly what happened.

Why is SRM Important?

As technology continues to advance, there are new ways to interact with companies and customers. Some people prefer to talk over the phone, some prefer to chat online, some like to email, and some prefer to fill out forms online.

But at its core, business relies on relationships. Customers want to feel like they’re getting attention from someone who cares. They want to hear back from you. And they expect answers to any questions they might have.

That’s why it’s so important to have a system in place that tracks all interactions. That way you can see how well you’re doing at resolving issues. And you can easily measure the impact of your communication efforts.

It takes discipline to implement an effective SRM process. But once you get started, you’ll realize how much easier it is to handle customer inquiries.

How Do I Find Affordable SRM Solutions?

What Is SRM Software is the world's most popular cloud-based business platform. offers a suite of applications including sales force automation, service cloud, and marketing cloud.